Refund Policy

When are orders processed?

Most orders are shipped within 72 hours after receiving your order and payment. Actual shipping time is contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays Sundays or holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

Product Pick Up

In order to have something picked up at our location, you will need to notify a TTC representative at 602-224-5052 within 24 hours prior to pick up. A pick up can be made at the following address:


Please allow at least 48 business hours (M-F 9a-5p) from the date your order is placed for pick up.

Payment Options

We PayPal, Cashiers Checks, Money Orders and Company Checks. Please contact us for credit card purchases.  We do not accept credit cards that are issued outside of the U.S. Please note: Company checks may require up to 10 business days to clear before an order ships.

Credit Card Declines

If your credit card is declined during order processing, you will be notified via Email and/or by telephone within 24 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled.

Alternate Billing/Shipping Address

If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Your order will remain on hold for a 7 days, after which if we have not received a response to our requests for more information, your order will be canceled.

Sales Tax

We only collect local sales tax on orders shipped within NY State. For areas outside of NY State, please check with your local tax authorities regarding any local sales tax liabilities. Canadian customers, please note that we are not responsible for duties and GST. You are advised to consult your local government import office if you have questions.

International Orders

For international shipping rates, call 602-224-5052 for more information.

For orders that are shipped outside of the U.S. there may be local customs or duties. Please be aware that all countries have different fees and procedures for incoming packages. Please check with your country's customs office for precise charges before placing your bid.

The Tungland Corporation assumes no responsibility with respect to any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country.

Order Cancellations

To cancel an order, you will need to contact a Customer Service representative by phone at 602-224-5052. Email cancellations will not be accepted. If you cancel an order before it ships, a refund will be issued less a 5% processing fee of charging and refunding your credit card. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.

Returns

Damaged Products.  All claims for damaged merchandise must be made within 24 hours from the date that the merchandise was received. You can initiate the claim by calling 602-224-5052. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. The Tungland Corporation will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement. Please Note: Before accepting any trucking delivery, please make certain to examine the unit for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, you may not be able to file a claim with the trucking company.

Defective Products.  The Tungland Corporation offers a 30 day (from date of shipment) replacement or credit policy for defective products. Prior to returning any item, please contact the manufacturer to confirm the item is defective. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be accessed to cover testing, repair, cleaning and repackaging expenses. Items found not to be defective may be subject to additional fees.

Non-Defective Product Returns.  Non-defective products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

Return Notes.  All returns must be pre-approved by a customer service representative. To accomplish this, please call our vocational/customer service department at 602-224-5052. Any item returned or refused without applying for a return, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 7 business days with confirmation number and instructions for sending back the item(s). The confirmation number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your TTC order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.

Typographical Errors

In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, The Tungland Corporation shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Tungland Corporation shall immediately issue a full credit to your credit card account.

Is it best to send a copy of my receipt and hold onto the original?

You'll need to review the rebate form (or legal description) to see whether or not the manufacturer asks you to send the original. Many times they just ask for a copy. If you send your original, always keep a copy for yourself.